Back tracking to beginning of our trip, here's the start of our adventure, tentatively titled "the Grizwald's go to Russia." We were flying United to O'Hare and then connecting on to Swiss Air for the flight over. Unfortunately our first flight was going to be an hour late. Many of us lined up to check on possible missed connecting flights, three groups of people got served. United customer service in a situation like this leaves a lot to be desired. Once we arrived at O'Hare our 'berth' or whatever it is, was taken up by another plane so we ended up at the terminal as far away as possible from the international terminal. We had about 15 minutes to make it to our plane before take off -- not just boarding, take off. Our flight attendant had a very, very good poker face about our chances of making the flight, but the sub-text was "yeah, that's probably not going to happen". (low battery, more later)